Shipping policy
§ 3 Prices and shipping costs
(1) Our prices include the applicable statutory value-added tax and are understood to include a flat rate for shipping and a shipping surcharge. The shipping surcharges vary depending on the type of delivery and item characteristics.
(2) Despite our best efforts, a small number of products in our catalog may be priced incorrectly. We check prices when we process your order and before we charge payment. If a product is marked with an incorrect price and the correct price is higher than the price on the website, we will contact you before shipping the product to ask if you would like to purchase the product at the correct price or cancel the order. If the correct price of a product is lower than the price we have listed, we will charge the lower amount and ship the product to you.
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(3) The prices at the time of the order will apply. If list prices are available, the prices of the list price valid at the time of the order shall apply.
§ 4 Delivery and Cancellation
(1) Unless otherwise agreed, delivery shall be made to the delivery address specified by the customer. On the website you will find information about the availability of products sold by Wings for Living UG (haftungsbeschränkt) (e.g. on the respective product detail page). We would like to point out that all information about availability, shipping or delivery of a product are only prospective information and approximate guidelines. They do not represent binding or guaranteed shipping or delivery dates, unless this is expressly designated as a binding date in the shipping options of the respective product.
(2) If Wings for Living UG (haftungsbeschränkt) discovers during the processing of your order that products ordered by you are not available, you will be informed separately by e-mail or by a message in your customer account. The legal claims of the customer remain unaffected.
(3) If a delivery to the customer is not possible because the delivered goods do not fit through the entrance door, front door or staircase of the customer or because the customer is not found at the delivery address provided by him, although the delivery date was announced to the customer with reasonable notice, the customer shall bear the costs for the unsuccessful delivery.
(4) Delivery shall be made according to the Customer's method of payment. In the case of advance payment, delivery shall be made after the payment order has been issued to the remitting credit institution. In case of payment by Paypal, credit card, gift card, direct debit, instant bank transfer or invoice, the delivery will be made after the conclusion of the contract.
(5) If your order is shipped in more than one package, you may receive a separate shipping confirmation for each package. In this case, with regard to each shipping confirmation, a separate purchase contract is concluded between us for the products listed in the respective shipping confirmation. The contractual partner is Wings for Living UG (mbh). Notwithstanding your right of cancellation, you may cancel your order for a product free of charge at any time before we send you the corresponding shipping confirmation.
§ 5 Payment
(1) The customer can pay for the goods by the following methods of payment:
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- Paypal
- credit card
- Immediate bank transfer - Prepayment
(2) Certain payment methods can be excluded by the supplier in individual cases.
(3) The customer is not allowed to pay for the goods by sending cash or checks.
(4) Should the customer choose an online payment method, the customer thereby authorizes the provider to collect the amounts due at the time of the order.
(5) If the Provider offers payment in advance and the Customer chooses this payment method, the Customer shall transfer the invoice amount to the Provider's account within five calendar days after receipt of the order. The provider reserves the goods accordingly for five calendar days.
(6) If the Provider offers payment by credit card and the Customer chooses this method of payment, the Customer expressly authorizes the Provider to collect the amounts due after shipment of partial deliveries or deliveries of goods.
(7) If the Provider offers payment by direct debit and the Customer chooses this payment method, the Customer shall grant the Provider a SEPA basic mandate. If a payment transaction is reversed due to lack of funds in the account or due to incorrectly transmitted bank details, the Customer shall bear the costs.
(8) If the Provider offers payment in advance and the Customer chooses this method of payment, the Customer undertakes to settle the invoice amount within 14 days after the dispatch of the goods, without any deduction of discount.
(9) If the customer is in default of payment, the provider reserves the right to claim damages for default.
§ 6 Offsetting and right of retention
(1) The Purchaser shall only be entitled to set off if the counterclaim is
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of the customer has been legally established or has not been disputed by the supplier.
(2) The Customer may only exercise a right of retention if its counterclaim is based on the same contractual relationship.
§ 7 Retention of title
Wings for Living UG (mbh) retains ownership of the goods until full payment has been received.
§ 8 Damages in transit
(1) If the customer receives the goods with obvious transport damages, the supplier asks him to complain as soon as possible.
(2) If the customer fails to make a complaint, this has no consequences for the legal warranty rights. The purpose of the complaint is that the provider can assert his own claims against the carrier.
(1) Our prices include the applicable statutory value-added tax and are understood to include a flat rate for shipping and a shipping surcharge. The shipping surcharges vary depending on the type of delivery and item characteristics.
(2) Despite our best efforts, a small number of products in our catalog may be priced incorrectly. We check prices when we process your order and before we charge payment. If a product is marked with an incorrect price and the correct price is higher than the price on the website, we will contact you before shipping the product to ask if you would like to purchase the product at the correct price or cancel the order. If the correct price of a product is lower than the price we have listed, we will charge the lower amount and ship the product to you.
2/11
(3) The prices at the time of the order will apply. If list prices are available, the prices of the list price valid at the time of the order shall apply.
§ 4 Delivery and Cancellation
(1) Unless otherwise agreed, delivery shall be made to the delivery address specified by the customer. On the website you will find information about the availability of products sold by Wings for Living UG (haftungsbeschränkt) (e.g. on the respective product detail page). We would like to point out that all information about availability, shipping or delivery of a product are only prospective information and approximate guidelines. They do not represent binding or guaranteed shipping or delivery dates, unless this is expressly designated as a binding date in the shipping options of the respective product.
(2) If Wings for Living UG (haftungsbeschränkt) discovers during the processing of your order that products ordered by you are not available, you will be informed separately by e-mail or by a message in your customer account. The legal claims of the customer remain unaffected.
(3) If a delivery to the customer is not possible because the delivered goods do not fit through the entrance door, front door or staircase of the customer or because the customer is not found at the delivery address provided by him, although the delivery date was announced to the customer with reasonable notice, the customer shall bear the costs for the unsuccessful delivery.
(4) Delivery shall be made according to the Customer's method of payment. In the case of advance payment, delivery shall be made after the payment order has been issued to the remitting credit institution. In case of payment by Paypal, credit card, gift card, direct debit, instant bank transfer or invoice, the delivery will be made after the conclusion of the contract.
(5) If your order is shipped in more than one package, you may receive a separate shipping confirmation for each package. In this case, with regard to each shipping confirmation, a separate purchase contract is concluded between us for the products listed in the respective shipping confirmation. The contractual partner is Wings for Living UG (mbh). Notwithstanding your right of cancellation, you may cancel your order for a product free of charge at any time before we send you the corresponding shipping confirmation.
§ 5 Payment
(1) The customer can pay for the goods by the following methods of payment:
3/11
- Paypal
- credit card
- Immediate bank transfer - Prepayment
(2) Certain payment methods can be excluded by the supplier in individual cases.
(3) The customer is not allowed to pay for the goods by sending cash or checks.
(4) Should the customer choose an online payment method, the customer thereby authorizes the provider to collect the amounts due at the time of the order.
(5) If the Provider offers payment in advance and the Customer chooses this payment method, the Customer shall transfer the invoice amount to the Provider's account within five calendar days after receipt of the order. The provider reserves the goods accordingly for five calendar days.
(6) If the Provider offers payment by credit card and the Customer chooses this method of payment, the Customer expressly authorizes the Provider to collect the amounts due after shipment of partial deliveries or deliveries of goods.
(7) If the Provider offers payment by direct debit and the Customer chooses this payment method, the Customer shall grant the Provider a SEPA basic mandate. If a payment transaction is reversed due to lack of funds in the account or due to incorrectly transmitted bank details, the Customer shall bear the costs.
(8) If the Provider offers payment in advance and the Customer chooses this method of payment, the Customer undertakes to settle the invoice amount within 14 days after the dispatch of the goods, without any deduction of discount.
(9) If the customer is in default of payment, the provider reserves the right to claim damages for default.
§ 6 Offsetting and right of retention
(1) The Purchaser shall only be entitled to set off if the counterclaim is
4/11
of the customer has been legally established or has not been disputed by the supplier.
(2) The Customer may only exercise a right of retention if its counterclaim is based on the same contractual relationship.
§ 7 Retention of title
Wings for Living UG (mbh) retains ownership of the goods until full payment has been received.
§ 8 Damages in transit
(1) If the customer receives the goods with obvious transport damages, the supplier asks him to complain as soon as possible.
(2) If the customer fails to make a complaint, this has no consequences for the legal warranty rights. The purpose of the complaint is that the provider can assert his own claims against the carrier.